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Exam Number : ITIL-Practitioner
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ITIL-Practitioner exam Format | ITIL-Practitioner Course Contents | ITIL-Practitioner Course Outline | ITIL-Practitioner exam Syllabus | ITIL-Practitioner exam Objectives

ITIL Practitioner Certification - IT Service Management
Multiple choice examination questions
40 questions
28 marks required to pass (out of 40 available) - 70%
135 minutes’ duration
Open book. Candidates are permitted to use the official printed hard copy of the ITIL ® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.

ITIL Practitioner is complementary to all levels of knowledge from the ITIL certification scheme as it will help ensure that ITSM is working with the business.

To take the ITIL Practitioner exam, individuals must hold either an ITIL v3 Foundation* or an ITIL 4 Foundation certificate.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification. ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of their My ITIL programme. The examination is open book and made up of multiple choice questions based on a scenario. Pre-requisite qualifications: Delegates wishing to take this examination must be able to show evidence of having passed either the version 3 ITIL Foundation examination, or the version 2 ITIL Foundation examination plus the Foundation Bridge examination. Training: Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended. Material permitted: The examination is ‘open book’, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination. Examination duration: 2 hours and 15 minutes Format: The examination is scenario-based i.e. the questions relate to a case study. This case study (referred to as the ‘Scenario’) is the same for all demo and official exams. The Scenario is included in the Scenario Booklet (see also the demo papers available on AXELOS.com) along with 6 sets of additional information necessary to answer each section of questions. There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular learning outcomes from the candidate’s course of study (see the table below). There are 40 questions in total and each question is worth 1 mark. Pass mark: Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the examination and be awarded certification. 1 1.1 Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context (1.1) 1.2 Analyze the importance of each element of a service when planning and implementing service improvements (1.2) 2 2.1 Apply the ITSM guiding principles in a given context when planning and implementing service improvements (Ch.2) 3 3.1 Describe the purpose and main outputs of each step of the CSI Approach (3.1.1, 3.2.1-6) 3.2 Use the CSI Approach tools and techniques successfully in a given specific context (3.1-2) 3.3 Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method (Ch.3) 4 4.1 Define critical success factors (CSFs) using a relevant hierarchical approach (4.2-3) 4.2 Determine key performance indicators (KPIs) to underpin a critical success factor (4.2) 4.3 Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories (4.4) 4.4 Define a current state assessment in a given context (4.5) 4.5 Design a report in a given context (4.6-4.6.1) 4.6 Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.4, 3.2, Ch.2) 5 5.1 Explain the nature, value, importance and benefits of good communication (5.1, 5.1.3) 5.2 Explain communication principles (5.2) 5.3 Explain the purpose and value of communication tools and techniques (7.3, 5.3) 5.4 Use relevant communication tools and techniques to support improvement in a given context (7.3,7.4, 5.3) 5.5 Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.5, 3.2, Ch.2) 6 6.1 Explain the role and impact of OCM in successful improvement (6.1, 6.4, 6.6) 6.2 Describe the purpose and value of OCM activities (6.6) 6.3 Use relevant OCM tools and techniques to support improvement in a given context (7.4, 6.6) 6.4 Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.6, 3.2, Ch.2)

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PRINCE 2 involves Sri Lanka | ITIL-Practitioner PDF Dumps and PDF Download

Institute of expert & advantage development proudly broadcasts the launching of project administration Methodology PRINCE2® basis Certification practicing in Sri Lanka.

what's PRINCE 2

PRINCE, which stands for projects in managed Environments, is a task administration components masking the company, administration and control of initiatives.

PRINCE changed into first developed by using the critical computing device and Telecommunications agency (CCTA, now a part of the office of executive Commerce) in 1989 as a UK govt common for IT assignment management.

for the reason that its introduction, PRINCE has develop into frequent in each the general public and personal sectors and is now UK's de facto typical for time-honored venture management, not just IT projects.

The latest version of the formulation, PRINCE2, become designed to incorporate the requirements of latest consumers and increase the formula in opposition t a time-honored, most excellent-apply approach for the management of all types of tasks.

The design and construction work became undertaken by a consortium of project administration consultants, and over 150 public and personal sector corporations were panic in a evaluation Panel which offered constructive input and remarks to the consortium. The construction work became completed in March 1996 and the PRINCE2 guide ("Managing successful projects with PRINCE2") is posted with the aid of TSO.

RINCE2 is a procedure-based mostly approach for task administration presenting an without difficulty tailor-made and scaleable formulation for the administration of all types of initiatives. every manner is defined with its key inputs and outputs in conjunction with the specific objectives to be completed and actions to be carried out.The components describes how a project is split into manageable tiers enabling efficient control of components and general growth monitoring during the mission. The various roles and obligations for managing a mission are wholly described and are adaptable to swimsuit the dimension and complexity of the venture, and the skills of the company.

project planning using PRINCE2 is product-based which capacity the undertaking plans are focused on providing effects and don't seem to be readily about planning when the a lot of actions on the mission could be accomplished.


The direction is totally interactive with a large number of workout routines with powerful emphasis on referring to the formulation to a firm's tasks. It makes use of a syndicate-primarily based case study as a continuous theme to re-enforce the studying atmosphere and build upon each talents and abilities.


No defined eligibility criteria. fundamental skills of challenge management would be most reliable.

benefits to you through attending

trade has develop into a way of life for groups that need to remain advantageous and competitive with a view to thrive. PRINCE2® embodies a long time of "optimal practice" in assignment administration. It has recently been up to date to the 2009 edition and the potential contained will be sure that you're provided with a contemporary, flexible, adaptable, and a success approach to suit all types of projects in response to PRINCE2® Methodology.


There are two levels to the qualification:

The basis level is the primary qualification that's required to turn into a PRINCE2® Practitioner. This degree is aiming to measure even if a candidate might act as an advised member of a undertaking management crew on a task using the PRINCE2® formula, inside an atmosphere aiding PRINCE2®. To this conclusion they should show they be aware the concepts and terminology of the formula.

The Practitioner degree Candidates need to circulate the foundation exam earlier than continuing to the Practitioner degree. It aims to measure whether the candidate is in a position to follow PRINCE2® tips on how to the running and managing of a undertaking. They should reveal that they are in a position to fine-tune PRINCE2® to distinct undertaking situations and keep in mind the connection between methods, add-ons and innovations.

Why get licensed

  • widely diagnosed venture management Certification
  • Certification increases your Marketability
  • Approval of your advantage of undertaking management
  • Proof of expert success
  • greater Job prospects
  • The intention of conducting undertaking management methodology - PRINCE2 venture administration practicing programme to be conducted for the first time in Sri Lanka is to put together the members with the indispensable competencies and advantage leading to globally identified PRINCE2 foundation Certification.This assignment management methodology - PRINCE2 assignment management course will be held at the Park Premier, Excel World, equipped with the aid of INSTITUTE OF knowledgeable & expertise construction {private] LTD., on April 23, 24 and 25 2010.

    The course may be performed by way of MR. N. NIRMALAN, BSc., CISA, CITP, MCS, ITIL(F) and a REGISTERED PRINCE2® PRACTITIONER and grasp of undertaking administration - Australia.

    For extra details on how you may turn into PRINCE2 groundwork certified, name LAKSHITHA REGINALD, on 077 3727025.

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